WheelchairLoop.com
Frequently Asked Questions
Answers to the questions we hear most often.
Orders & Shipping
How long does shipping take?
Domestic orders typically arrive within 3-7 business days. International orders may take 7-21 business days depending on destination and customs.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $99 within the contiguous United States.
Can I track my order?
Yes! Once your order ships, you’ll receive an email with tracking information.
Do you ship internationally?
Yes, we ship worldwide via DHL. International customers are responsible for any customs duties or import fees.
🚚 Free standard shipping on orders over $99 within the contiguous US. Most orders ship within 1-2 business days.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of receipt for unused items in original packaging. Please see our full Return Policy for details.
How do I initiate a return?
Contact us at [email protected] or 800-884-6456 to request a return authorization before shipping items back.
How long do refunds take?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days to your original payment method.
Products
Are your products made in the USA?
We prioritize American-made products whenever possible. Product origins are noted in individual product descriptions.
Do you offer bulk or wholesale pricing?
Yes! Contact us for bulk order quotes. We offer competitive pricing for larger quantities.
Can you help me choose the right product?
Absolutely. Call us at 800-884-6456 or email [email protected] and our team will help you select the right product for your needs.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment options shown at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment gateways. We never store your full credit card information.