WheelchairLoop.com
Return & Refund Policy
30 days. No restocking fees on most items. Real people answering the phone.
Last Updated: June 29, 2026
Overview
WheelchairLoop wants you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return most items within 30 days of receipt.
✅ 30-day return window on most items. No restocking fees on standard returns. Contact us first to receive a Return Authorization number.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items that have been installed, used, or modified may not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Custom or special-order items
- Items marked as final sale
- Opened items where packaging integrity is required for resale
- Items damaged due to customer misuse or improper installation
How to Initiate a Return
To start a return, contact us at [email protected] or call 800-884-6456 to receive a Return Authorization (RA) number. Returns sent without an RA number may be refused or delayed.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product). We recommend using a trackable shipping service for returns. WheelchairLoop is not responsible for return packages that are lost in transit.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original method of payment.
Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you need to exchange an item for a different product, please contact us. We will work with you to find the right product for your application.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Late or Missing Refunds
If you have not received a refund within 7 business days of our approval notification, first check your bank account, then contact your credit card company, as processing time may vary. If you still have not received your refund, please contact us.